Client Quote:
“We were days away from paying for a massive bio-mass boiler and storage shed to heat our old stone cottage that was mid-renovation.
We had more than a nagging suspicion we were doing everything wrong as our plans were based on little knowledge but the optimistic idea that we could generate enough heat to power from the Sun so it didn’t really matter how thermally efficient we were.
“I wish you’d spoken to me earlier……. you are doing everything wrong”, said Sarah Jones from Xpert Energy when we gingerly called her from our car on a Friday afternoon.
We had wanted an Air Source Heat Pump (ASHP) coupled with underfloor heating from the outset, but everybody, literally everybody, told us our old property would never be warm and that we’d never have enough hot water.
Sarah set about persuading us otherwise. She was brutally honest with us when we had a video call, and she rapidly assessed the property and sketched an outline solution. Armed with our plans, her team then constructed virtual 3D models of the house and factored in building construction, materials, windows, insulation, local weather conditions, exposure etc and were able to produce a room by room thermal requirement v loss. From this they were able to work out how much heat we would need to generate assuming we could achieve a suitable level of insulation and confirmed that a modern ASHP was more than up to the job.
We went to visit Sarah and her team and had a 3-hour meeting, attended by our very experienced builder. The Xpert Energy team explained every part of the plan in detail, patiently answered all our questions and basically bowled us over with their knowledge and expertise. Even the builder was impressed and came away much better informed.
So we cancelled the biomass boiler and put ourselves in Sarah’s hands. After all, she promised us that if we were cold on Christmas day she’d be around personally to sort out the system! Underfloor heating and wall insulation were planned along with low temperature, high efficiency radiators upstairs. Sarah carried out a site visit and explained everything very clearly to the builders and plumber who were left in no doubt as to who was in charge.
And then the team took over, fitting the pipes for the UFH, manifolds, thermostats for zones and installing the ASHP. Our plant room is basically a wonder, and we now have a warm cosy house, tons of piping hot water, controllable zones (x5) and we know we are being both efficient and eco.
Needless to say, we didn’t need to call Sarah on Christmas Day!
Sarah’s team have been brilliant throughout. Indeed, when our plumbing went awry (pipes got crossed by our own plumber, not an Xpert Energy fitter) Sarah sent us one of her most experienced engineers who basically sniffed out the problem, diagnosed the issue and localised the issue with the minimum of fuss and disruption. It was nothing to do with Xpert Energy but they were happy to help us out with the domestic hot water supply.
Sarah herself has total mastery of her subject and her insistence on everything being done correctly, to the highest standards, permeates the company and provides customers with outstanding outcomes. Despite changing our plans quite late we have undoubtedly been able to save money and we are extremely confident in the quality of our system.
Bottom line – we are very happy to unreservedly recommend Xpert Energy, even if you about to install your own system. Make sure you check with Sarah first! We have now also received the £7500 grant too, which makes everything feel even sweeter.”
